SUPPORT & FAQS

What is the process for purchasing a template?

Once you have selected the template you’d like and have clicked the ‘Buy Now’ button you can make your decision to either pay by Card or PayPal, whichever is more convenient. Payment is processed and you will receive a confirmation email with a link that directs you to a page on our secure server, from here you will can click on a link to download your template. If you’ve joined our club it will contain download links for every template we have on sale at that time!


How do I install my new WebPlus Template?

The download comes in zipped format, simply unzip the contents to access the documentation and WebPlus (wpp) files. Open the appropriate WebPlus file depending on the version of WebPlus you are using by double clicking it. All downloads come in X8, X7, X6 format and most come in X5 file format.


What versions of WebPlus are your templates compatible with?

Below the templates name on its product page there is a section ‘Compatible with’ check this to see if the template is compatible with your version of WebPlus. As a rule, all templates are compatible with X8, X7, X6 and some with X5. Once WebPlus X9 is released we will work on updating all the templates to work in that version and offer free updates to buyers of previous versions.


How easy are the templates to set up with my own content, images and text?

I won’t lie and tell you our templates are as easy to set up as the basic templates available from Serif, but to have a website with the extra sliders and widgets it does require that you read and understand the documentation that comes with it. Almost any question you may have will be answered in the help file and if you can’t find the answer or need additional help customising your site we provide an active Support Forum where questions are typically answered within 24 hours, sometimes in just a few hours.


Who designs these stunning templates?

All templates have been designed by myself, Neil Judges. I’ve been a long time Serif user and have provided tutorials and Addons for WebPlus and DrawPlus for a number of years. You can visit my other sites at SerifAddons.com and SerifTuts.com

I’ve also been lucky enough to win Serif’s coveted Website of the Year Award - Twice! with client site Bristles.co and my own business website FlyingCowLabs.com

Support Forum

We offer a dedicated Support Forum for users of our templates!

Simply Register and create a New Topic or do a Search to see if your question’s been asked before.

I've purchased several templates from SerifTemplates.com and have saved a lot of time. Their templates are professional, unique and include the latest in features. I will continue to do business with them.

~ Jon Ricciardi

Excellent professional quality customisable templates making it effortless to produce spectacular, modern web site designs with numerous choices to suit your needs and tastes.

~ Bob Forsythe

Visit Support Forum