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Assets Pack

(20 posts) (3 voices)

Started 4 months ago by Raun
Latest reply from Neil

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Raun
Member

I’ve previously bought your Bistro template which I really like. I’ve just bought your pack of AddOns and am looking forward to using your sliders in some of my projects. I’ve also been looking forward to using page flip and back-to-top in my other work.

Unfortunately I’m having a bit of a problem with one of the assets in the pack. There isn’t a forum for AddOns and it isn’t a Bistro problem so I’ve put it in Updates:

Back-to-Top-X7+X8-v1.0

To start with I wasn’t able to find it among all the other back-to-top items that came with WebPlus so, using Windows Explorer, I went to the WebPlusX8 Assets folder and created a new folder called “Downloaded Assets.” I did this so I’d have all your Pack assets in one place and I’d know what the asset was supposed to look like when I had selected it.

In WebPlus I was able to open in a tab the Downloaded Assets folder I made when I went to import an asset. Having done this I discovered that you’ve made your Pack assets easily identifiable by giving them a red icon. Except for Carousel Slider, Page Reloader, & Smooth Scrolling (which seem to have either transparent or white icons) it seems they all have this easy to see icon that you made for them.

The problem I’m experiencing comes when I select Back-to-Top-X7+X8-v1.0. When I do so there is no red icon that displays, rather about thirty of my Page Content assets display.

When I select Back-to-Top-X6-v1.0 I can see the red icon but I can’t see any icon when I select Back-to-Top-X7+X8-v1.0.

Instead, when I select Back-to-Top-X7+X8-v1.0 I only see about thirty Page Content assets and no red icon indicating I’ve found there the back-to-top asset from your pack. All the Page Content assets are identifiable as my own files but I don’t know why they’re displaying like this.

I opened the Downloaded Assets folder I had created in Windows, deleted the existing Back-to-Top-X7+X8-v1.0 asset, replaced it with a copy from my back-up files. Closed WebPlus and reopened WebPlus. When selecting Back-to-Top-X7+X8-v1.0 I have the same difficulty with Page Content assets displaying instead of a red icon indicating I have found the back-to-top.

I’ve tried placing this Back-to-Top-X7+X8-v1.0 asset into my existing website documents and have attempted to place it in a fresh brand new document but am still facing the same challenge each time.

Could you suggest what I might do so I can access your back-to-top?

As a matter of interest I’ve just opened a fresh copy of Bistro in WebPlusX8 and notice the back-to-top that comes with it works as it should. Oddly, I can’t find this back-to-top when I open the Assets/Buttons/Back To Top tab but it’s there in Bistro and it works.

Posted 4 months ago #
Raun
Member

I forgot to add that your Back-to-Top-X6-v1.0 Add Ons asset displays the red icon and works as it should.

Posted 4 months ago #
Neil
Support Staff

Hi Raun,

We have a dedicated forum for WebPlus addons here: http://www.serifaddons.com/forum/ But it's fine you can continue the conversation here for now, in future it's best to use the relevant forum.

Ignore the red icon as Serif made it impossible for me to add that to any addons built in X7 so they're just plain boxes. The file you need to look for is a .wpack file and it's named Back-to-Top-X7+X8-v1.0.wpack as you mention.

Add it to WebPlus using the method you use for any of the others, ie.

Open WebPlus and in the Asset tab click the Open icon and navigate to the ‘Back-to-Top.wpack’ Asset you have downloaded, select it and click Open.

The file is now loaded into WebPlus. Simply click and drag the Asset onto the page, its location isn’t important as the code fragment simply includes all the scripts needed into the site. You will however need to have the Addon placed on the page you want to activate the Back to Top button or on the Master Page for it to be active on all pages.

Hope that helps and if you have any issues following the instructions above, do let us know.

Neil

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Posted 4 months ago #
Raun
Member

Hi Neil. Thanks for your very prompt response. I’ve bookmarked the SerifAddOns.com link you provided.

I followed your suggestion and received this message:

This pack cannot be opened because it has the same identifier as a pack which is already available in the Asset Browser.
The existing pack is:
C:\Program Files\Serif\WebPlus\X8\Assets\Downloaded Assets
Assets\Back-to-Top-X7+X8-v1.0wpack

I browsed to that location and opened Back-to-Top-X7+X8-v1.0 wpack from there. My Page Content items refreshed, I got the Windows ‘please wait’ hourglass for a moment, then nothing else happened.

I deleted all the assets from my Page Content assets tab (they’d previously been saved), and tried again.

All the Page Content assets that I had just deleted repopulated the empty Page Content tab that I had just emptied. I wouldn’t be concerned about that except there is no back-to-top either there or waiting for me at the cursor.

I took my C:\Program Files\Serif\WebPlus\X8\Assets\Downloaded Assets folder and moved it to my Desktop. I had to close WebPlus in order to do so.

I opened WebPlus, opened a fresh new website with nothing in it except for an empty single new webpage, and followed your instructions, attempting to open the Back-to-Top-X7+X8-v1.0wpack file from the downloads folder that I had stored your Asset Pack in, rather than from a folder not within WebPlus program files.

Again, my Page Content tab opened and it appeared that it was being repopulated but rather than display the assets it simply displayed about thirty counter-clockwise circular arrows indicating the assets were loading. WebPlus then hung and wouldn’t do anything else. I could move the cursor but all it would show me was the Windows ‘please wait’ hourglass.

I looked at Task Manager and WebPlus wasn’t using any CPU cycles (00). The Memory (Private Working Set) numbers in Task Manager weren’t changing. After a few minutes of waiting while WebPlus remained hung I ended the process in task manager to get out of WebPlus. The assets never loaded.

I’m not sure what to do at this point …

Posted 4 months ago #
Mick
Support Staff

Raun,

Unfortunately I cannot replicate your issue with regards to the loading of asset files, no matter where I load a downloaded asset from via any directory on my system, it loads fine on the page content tab and I am then able to drag the addon over to my page.

My suggestion here is to save any custom assets you may have and uninstall the webplus program and then re-install it and apply any up to date patches for it, it really does sound like a program issue here.

Once installed and patched, the default folder for any assets are not in the normal directory access of C:\Program Files\Serif\Webplus\etc\etc\etc because the program also installs to hidden folders and accessed via the AppData route, therefore, for something like X8 for instance, the correct access path would be something like this

C:\Users\YourLoginName\AppData\Roaming\Serif\Webplus\16.0

In the 16.0 directory, you will see all associated folders including the Assets folder, personally, I create a new directory in this 16.0 folder and call it My-Assets and I add ALL my custom addons/asset files to this directory and can then load any of them via the OPEN icon under the Assets tab of Webplus (left hand side of the work window)

Because the AppData is hidden via windows explorer, you can access it by using the RUN command in windows from the Start Button (bottom left of your screen) and entering %appdata% and pressing the enter key, you should now have access to the AppData folder and also be able to gain access to the Roaming\Serif\Webplus\16.0 sub directories.

That's about the best help we can give you here as your issue really is more Webplus than it is templates/addons that we supply, should you still need extra help, pop over to the Serif community forum where you will find 100's of knowledgeable users who may give you even better answers then we have given you here

https://community.serif.com/forum/?products=webplus

Hope this helps a little more

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Webplus Live Support | Serif Addons & Assets

Posted 4 months ago #
Raun
Member

Hi Mick,

Thank you for your response. Within the next week I'll give your suggestions a try and let you know how it went.

Posted 4 months ago #
Mick
Support Staff

My pleasure and hope you can find the fix you are after

Posted 4 months ago #
Raun
Member

Hey Mick,

I tried your suggestion today and I'm afraid that this hasn't provided a fix. I'll follow your suggestion soon to get over to https://community.serif.com/forum/?products=webplus and ask around there.

Thanks.

Posted 3 months ago #
Raun
Member

I've just successfully registered at http://www.serifaddons.com/forum/ and after requesting it three times the confirmation email has not arrived. Does it take longer than a few minutes?

Posted 3 months ago #
Mick
Support Staff

Should be instant, maybe your IP address is in the range of something already added to our block list

Go here - https://whatismyipaddress.com

Then email me your IP address so it is not made public and I will check the block list for you

Email is :

Note the above email address is an image to stop roaming spam bots so you will have to type the address in manually within your email client

Posted 3 months ago #
Raun
Member

Hmmm ... I know you're trying to be helpful Mick but my emails go directly to the Google email server. I'm not quite sure how my IP would come in to it ...

Posted 3 months ago #
Mick
Support Staff

The email address you use has nothing to do with the actual backend of registering on the addon support forum, it uses your internal IP address provided by your internet provider and the email address you use is only for contacting purposes, I wouldn't be adding this information here if it wasn't needed and all you are doing is wasting your time, waiting for forum responses, as I could have checked and done this for you yesterday

Posted 3 months ago #
Raun
Member

Each time I look up my own IP I get a different number. My web host provider tells me this is because I have a “dynamic IP address.” As you know IP addresses come up in this format:

999.999.999.999

Each time I look up my IP address I’ve observed that the numbers differ in any one or more of those four fields at any one time so I’m unable to provide any specific IP number. Might I suggest you look into my registration log and retrieve what my IP address was at the time I registered.

I can actually log in to my Serif AddOns account but I can’t post a new topic until I’ve confirmed my registration via email. Couldn’t someone on your end just email me the message I need for confirmation? My email address will also be there in my registration log.

Posted 3 months ago #
Mick
Support Staff

Again we are going round in circles here like we did in a previous thread of yours, if you actually gave me the information asked for in the first instance, then this issue would probably have been sorted days ago.

Dynamic IP addresses which differ from static IP's because they may or may not change on each re-connection via the router, work from your ISP provider and are part of something like a pool of 254 values and also part of your ISP's DHCP servers, on changing IP Addresses, only the last two octets which may be represented as two to six decimal digits in each segment would change, keeping you in the pool value your ISP set you with in the first instance of their internet package. Therefore, tracking the IP address against our block list would be quite easy.

We have no way of tracking your login on the other forum because (A) we do not know the email address you used to register with on the serif addon forum (The one you used here doesn't exist on the other forum) and (B) tracking users can only be done via username used (not known) IP address (not known) or email address (not known) which gets added to the members database.

If you continue to argue the toss here, then there is no way we can help you, I am not being vindictive here or abusive but it does seem that every time help is provided, you go off topic and fail to give the information that has been asked for.

Posted 3 months ago #
Neil
Support Staff

Raun,

I've just manually confirmed your email address in the back-end of the Serif Addons Forum and sent you a password reset. You should be able to get in now.

Apologies, but Mick doesn't have access to those features so he was trying to first discover if your IP was already blocked.

Neil

Posted 3 months ago #
Raun
Member

Thanks gents.

I'm afraid I still haven't received any email and now when attempting to sign in to AddOns Forum I get this message:

Sorry, no account could be found related to the email/username and password you entered.

Posted 3 months ago #
Mick
Support Staff

Well you are certainly added on the forum and I can see your status on there, you using the username of Raun, email address associated with your gmail account (not given here for spam reasons) and the password you set.

Your IP address which I can now see is also "not" on the block list.

We can't do anything else at this end because your status has gone from "email confirmation" to actual "member" status.

Posted 3 months ago #
Neil
Support Staff

Are you checking your spam/junk folder for the email, it may have landed in there?

Posted 3 months ago #
Raun
Member

Ordinarily I do check but I hadn't this time. It had landed in there like you suggested. I've reset the password and I'm in now. Thanks.

Posted 3 months ago #
Neil
Support Staff

Posted 3 months ago #

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